All CENTSYS products are manufactured with extreme care, thoroughly inspected and tested.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the event that the goods supplied by CENTSYS PACIFIC do not meet the expected quality of merchantable goods without being a major failure, then CENTSYS PACIFIC will comply with its obligations to either repair or replace the goods.
The goods supplied by CENTSYS PACIFIC shall be subject to the provisions of Australian Consumer Law (ACL) except where the provisions of the warranty contained in the CENTSYS product documentation are more favourable to the purchaser. Subject to the warranty contained in the CENTSYS product documentation, if applicable, CENTSYS products are warranted for a period of twenty-four months from date of sale. However, it is expressly noted that batteries carry a six-month warranty due to the nature of these products being such that they are subject to possible misuse.
Please note that warranties will be honoured on a carry-in basis; in other words, the product in question must be taken in to one of CENTSYS PACIFIC’s branches, or to the authorised CENTSYS PACIFIC reseller that the product was purchased from, for assessment and, if necessary, repair.
For equipment not of CENTSYS PACIFIC’s manufacture, the warranty as supplied by the original manufacturer will apply if such warranty is more favourable to the purchaser than the relevant provisions of the Australian Consumer Law (ACL). Such warranty is valid only once full payment has been received for such goods.
Any warranty may be voidable on any equipment which:
CENTSYS PACIFIC will not be liable under this contract for any loss or damage caused by us or our employees or agents in circumstances where:
Please complete all required fields on the warranty form, and a member of our team will be in touch to assist with your claim.
All CENTSYS products are of the highest quality, completely reliable, and rarely need to be returned for repair.
In the case that repairs are required, please arrange for back-to-base return and send items to:
Wholesale Gate Automation
Unit 16, 14 Childs Road
Chipping Norton, NSW 2170
When returning an item, please include documentation with:
Please note: Labour and call-out charges are not covered by the factory warranty. In most cases, it is best to contact your installer first if you have concerns about your motor.
Warranty on any repair will not apply to products that:
a) Have been subject to misuse, or used for a purpose other than intended by CENTSYS Systems.
b) Have not been installed in accordance with installation instructions.
c) Have been damaged due to transit handling, atmospheric conditions, insect infestation, power surges, acts of God, or other forces beyond CENTSYS Systems’ control.
d) Have been repaired by unauthorised persons or workshops.
e) Have been repaired with components not tested, passed, or authorised by CENTSYS Systems.
